What's the best way to get in touch?

Send an email to and I will get back to you ASAP. 

Direct messages on Instagram can get lost quite easily and Facebook messages aren't monitored. If you send a message on Facebook it may not get picked up. 

Because Emilie Flora is a one women team messages across all platforms will be picked up by myself, Emilie, so please avoid sending duplicate messages across social media/email.

Where are the products made?

All products are made from start to finish by myself, Emilie, from the Emilie Flora studio in Warwickshire, England.

Where is my order?

Wait Time: 

Because all Emilie Flora products are made to order there is a process time for each piece - this is listed in the 'WAIT TIME' section of the product description. The timings vary for each piece so please read the description of the product that you are ordering. These wait times are in place to allow time to make each piece from scratch and work through orders chronologically, as well as managing other aspects of the business. At times where there is a high volume of orders the wait time will most likely reach the upper limit.


The wait times don't take into account the period of time the order will take to arrive in the post. Once the order has been dispatched it will take an additional length of time to arrive - this time period varies depending on your location/time of year. During busy periods such as the festive period parcels may take longer to arrive than usual. 


Orders are dispatched depending on the shipping option that you select upon checkout. All UK orders are sent with EvRi and come with a tracking number. For International Customers, a tracking number will only be provided when 'Tracked Shipping' is selected. This tracking number allows you to follow your orders journey and is highly recommended for this reason. If you select 'International Standard' postage your order will not come with a tracking number, therefore I will not be able to provide you with any further information of your parcels whereabouts once it has been dispatched and queries will have to be taken up with the courier. Once your order has been dispatched by Emilie Flora the parcel's safe delivery is out of my hands and Emilie Flora isn't accountable for loss/damage.

Do you take custom orders?

Emilie Flora welcomes custom orders! Whether that's a product in a different pattern/colourway or an entirely new idea. I will always do my best to accomodate your special cutom requests and make your ideas come to life! Send an email to with your custom request and I will get back to you asap.

Because custom items are made to unique specifications they are non refundable and non returnable.

I'm a stockist - do you take wholesale orders?

Yes, Emilie Flora is stocked in shops all over the world and it would be a pleasure to add you to the list of stockists!

If you have a wholesale enquiry please email 

Do you design/make custom knitted fabric?

Yes! Emilie Flora offers a freelance knitting service. If you would like to work with knitted fabric but can't knit, I am at your service and would love to make your ideas come to life! Please send an enquiry to and I will get back to you asap.

Do you offer discounts?

Absolutely! If you sign up to the newsletter you will receive 10% off your order. Discount codes for up to 25% are regularly sent out to newsletter subscribers - sign up to make sure that you don't miss out!