Frequently Asked Questions
Check out the Emilie Flora FAQs below
About the Brand / Products
Because everything is designed from scratch by myself unfortunately the patterns aren't sold.
Hours of time goes into perfecting each pattern (even from adding or removing single stitches!). Once the patterns have been perfected each one goes through rigorous colour testing to see exactly which shades suit each design best!
With all this in mind I have decided to keep the patterns exclusive to Emilie Flora products.
Yes! I take great pleasure in seeing the products through each stage of the design, construction and finishing process.
To begin with I design everything from scratch - from the yarn selection and colourway, the knitting pattern and motifs and product shape/size/type. I then knit the fabrics on a domestic knitting machine (which takes a lot of time and strength!) and then sew the material up into the funky finished products.
Emilie Flora bags are very strong!
Each bag has a lining in both the main compartment and the straps!
Because the straps are reinforced it means that the bag can take weight and the straps won't stretch/distort. In addition to this, during the construction stage the straps are sewn on 2/3 times (depending on the bags design) so they are extremely unlikely to come loose.
Each Emilie Flora product is built with longevity in mind!
Every Emilie Flora cushion is stuffed and ready to use straight away!
Christmas order cut off - 3rd December
All orders placed on/before this date will be made and dispatched in line with courier Christmas delivery time predictions. Once your lovely orders have been dispatched their safe delivery is out of the control of Emilie Flora and any loss/damage claims must be taken up woth the courier as Emilie Flora isn't accountable.
Once you have placed your order please bear in mind that there's a processing time for each piece so please be patient, I promise your lovely pieces will be worth the wait!
Orders placed after this date will be worked through as quickly as possible, but as a one women, made to order business dispatch in time for Christmas can't be 100% guaranteed.
Gift cards are a great option if you can't decide on which product to give this festive season. They are available in a range of set prices, but if you would like a custom amount please send an email to email@example.com and a custom gift card will be created for you and sent to your email inbox.
Once purchased gift cards are sent to your email address immidiately, which means that they can be bought right up until the last minute!
Emilie Flora welcomes custom orders! Whether that's a product in a different pattern/colourway or an entirely new idea. I will always do my best to accomodate your special cutom requests and make your ideas come to life!
Send over an email to firstname.lastname@example.org with your custom request and I will get back to you asap.
Because custom items are made to unique specifications they are non refundable and non returnable.
If you have a wholesale enquiry please email email@example.com.
Emilie Flora is stocked in shops all over the world and it would be a pleasure to add you to the list of stockists!
Getting In Touch
The best way to get in contact is to send an email over to firstname.lastname@example.org and I will get back to you ASAP.
Direct messages on Instagram can get lost quite easily and Facebook messages aren't monitored. If you send a message on Facebook it may not get picked up.
As Emilie Flora is just a one women team messages across all platforms will be picked up by myself, Emilie, so please avoid sending duplicate messages across social media/email.
Because all Emilie Flora products are made to order there is a process time for each piece - this is listed in the 'WAIT TIME' section of the product description. The timings vary for each piece so please read the description of the product that you are ordering.
These wait times are in place to allow time to make each piece from scratch and work through orders chronologically, as well as managing other aspects of the business. At times where there is a high volume of orders the wait time will most likely reach the upper limit.
The wait times don't take into account the period of time the order will take to arrive in the post. Once the order has been dispatched it will take an additional length of time to arrive - this time period varies depending on your location/time of year. During busy periods such as the festive period parcels may take longer to arrive than usual.
Orders are dispatched depending on the shipping option that you select upon checkout. All UK orders are sent with EvRi and come with a tracking number. For International Customers, a tracking number will only be provided when 'Tracked Shipping' is selected. This tracking number allows you to follow your orders journey and is highly recommended for this reason.
If you select 'International Standard' postage your order will not come with a tracking number, therefore I will not be able to provide you with any further information of your parcels whereabouts once it has been dispatched and queries will have to be taken up with the courier.
Once your order has been dispatched by Emilie Flora the parcel's safe delivery is out of my hands and Emilie Flora isn't accountable for loss/damage.